Changelog

We’re giving you more power and flexibility in how you set up your review request emails - so you can maximize conversions and collect even more reviews!

With this update, you can now:

• ⏰ Set the perfect timing for when to ask customers for reviews.

• 🛍️ Create separate timings for offline sales made with Shopify POS.

• 🌍 Customize delays for domestic and international shipments.

This means your review requests will feel more relevant, better-timed, and more likely to receive responses - helping you build stronger trust and grow your review base faster.

We’re excited to announce a powerful new addition to review requests - the ability to ask for reviews on 3rd-party platforms such as Google Maps, Trustpilot, and more.

This feature unlocks new opportunities for your business:

• 📍 Boost local visibility - Perfect for brick-and-mortar stores looking to stand out on Google Maps.

• ⭐ Collect more trusted reviews - Gather authentic feedback on platforms your customers already use.

• 📈 Drive more traffic & sales - The more reviews you have, the easier it is for people to find and choose your business.

With more reviews across multiple platforms, you’ll build stronger trust, attract more customers, and grow faster than ever before.

BFCM season is just around the corner, and we know you have a lot to prepare. We're excited to introduce a powerful new feature: Self-Refunds. This update allows your customers to easily refund their discounts and automatically have their points returned to their balances. By enabling this feature, you can significantly reduce your support workload during the busy season. Stay ahead this holiday with smoother, more efficient customer service!

We’ve added a Tier Transitions report to help you track customer movement across your loyalty tiers (e.g., Bronze, Silver, Gold).

Now you can see:

• Members – Total customers in each tier.

• New & Lost – Who joined or left during the period.

• Transitions – Automatic tier upgrades/downgrades.

• Manual Changes – Admin updates made directly.

This feature provides you with a clearer picture of tier dynamics and helps you manage loyalty progression with confidence.

You can now track how actively customers engage with your loyalty program through the new Participation Rate dashboard.

Key highlights include:

• Participation Rate – See the percentage of redeemers vs. all active customers.

• Redeemers vs. Non-Redeemers – Compare engagement with insights on purchases, repeat purchase rate, and average order value.

This update helps you better understand loyalty program effectiveness and how reward redemption impacts customer behavior.

We’ve introduced a detailed Rewards Usage Breakdown to help you better understand how each reward contributes to customer engagement and revenue.

The new section includes:

• Reward Title & Value – Easily identify rewards across earning, redeeming, referrals, and VIP tiers.

• Generation & Usage Metrics – See how many rewards are issued and redeemed.

• Usage Rate – Track the likelihood of customer redemption.

• Generated Revenue – Measure the direct revenue impact from redeemed rewards.

A visual chart and data table provide a clear view of performance, making it easier than ever to optimize your rewards strategy.

You can now showcase your program benefits alongside your product reviews and business information on Google Search, the Shopping tab. This feature helps you attract new customers, engage with existing ones, and enhance the visibility of your loyalty benefits directly in Google search results.

Please follow our guide to implement this integration

Your customers can now edit their reviews directly on your product pages — update ratings, rewrite comments, or add/remove photos in just a few clicks.

Even better? It’s fully synced with your loyalty program — points will adjust automatically based on any photo changes.

You can easily enable this feature on your shop here: under reviews settings find and activate “Allow customers to edit reviews”